“Any improvement is a change,
not every change is an improvement,
but we cannot improve anything unless we change it”
Eliyahu Goldrat - Theory of Constraints
Implementing any new process or service requires change and successful change means taking steps to ensure that your business and your workforce are ready for the changes and impacts that lie ahead.
This means communicating with the people who will be affected by the change and involving them in planning for the change.
Human nature is to initially resist change until full consideration can be made of how that change will affect the individual. Therefore the best way to ensure buy in to a change is to involve people in planning for the change - give them all the information available, in advance of the planned change and allow them time to consider and contribute to the change.